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On this page, you’ll find answers to some commonly asked questions. including those about our services, scheduling, paying for care, and more.

If you have an emergency, please call 911.

Frequently Asked Questions

Do I need a referral to get started with VNS Health services?

A doctor, nurse practitioner, or physician assistant will need to refer you to VNS Health for home care services, such as care after you come home from the hospital, wound care, rehabilitation therapy, or care after surgery (including gender affirmation surgery).

Anyone can refer someone to hospice care. Call 1-212-609-1900 for more information.

In some instances, you don’t need a referral for home health aides. You also don’t need a referral for private-pay services such as companion care, health care escorts, clinical assessments, or geriatric care management. Call 1-888-735-8913 for more information about home health aide services and other personal care.

Learn more about starting care with VNS Health.


I’m not sure what services I need. How can I learn more?

We can definitely help you identify the type of care that best meets your needs. If you’d like a better understanding of our services before you contact us, you may wish to review one of our resource guides or learn about services such as:

Are VNS Health services covered by my health insurance?

Medicare and most private insurance (such as insurance through work) cover home care. Doctors, nurse practitioners, and physician assistants can refer to home care and hospice.  Only physicians can sign the document required to admit a person to hospice care.

Home health aide services may be part of home care or hospice care. They are also covered by Medicaid and are available as an out-of-pocket expense.

For more information, view our Guide to Paying for Care.

I’ve never received home care before. What should I expect?

We’ve prepared What to Expect at Your First Home Care Visit to answer initial questions you might have.

Our Guide to Home Care gives a broader picture, including the services VNS Health offers and additional information about first visits.

How do I find out when my next home care appointment is?

Register for the VNS Health My Home Care App, and then you can view upcoming home care visits on your phone or computer.

You’ll also learn who will be coming to your home and what type of service you’ll be receiving.

Note that the My Home Care App is only for current VNS Health Home Care patients. It is not yet available for hospice care or home health aide visits.

Where is my nurse or home health aide?

When you register for the VNS Health My Home Care App, you get on-demand access to your information about your nursing, rehabilitation therapy, and social work home care visits on your phone or computer.

You can learn who is coming to your house and when they will arrive.

The My Home Care App also gives you important messages and alerts about your upcoming visits.

For information about home health aides, it depends on whether the aide is part of home care, hospice care, or personal care. Please call:



Have another concern?

If your question wasn’t addressed in our Frequently Asked Questions, use the contact form to submit your request, and a customer service team member will get back to you (generally within 2 business days). Or look for the appropriate information below.

  • Are you an existing patient?

    For information related to VNS Health Home Care scheduling, register for the My Home Care App.

    For other questions related to home care, or for questions related to hospice or home health aide schedules, billing, or care plans, please call:

    For questions related to behavioral health, you can find contact information on our Community Behavioral Health Programs page.

  • Looking to refer a patient to VNS Health?

    Health care professionals, please use our online referral forms:

    If you have questions about the referral process, view our referral FAQs.

  • Have questions about our health plans?

    To learn about our health plans or to enroll, visit

    For existing health plan members:

      • EasyCare (HMO), EasyCare Plus (HMO D-SNP), and Total (HMO D-SNP): 1-866-783-1444 (TTY users, call 711)

  • Have comments or feedback about our services?

    We welcome all feedback regarding our services. Simply fill out this feedback form to let us know what we can help you with.

    To report a compliance concern, please call our Compliance Hotline at 1-888-634-1558.

  • Interested in a career at VNS Health?

    Visit our careers site at to explore available positions, or call us at 1-212-609-7900 if you have questions for us.

    Visit our home health aide page to learn about training opportunities and more.

  • Have questions about medical records?

    You can learn about requesting health information here. For requests or questions, please email [email protected], or call us at 1–800-675-0391. Should it be needed, our fax number is 1-646-640-2882.

  • Want to learn more about our professional care management solutions?

    VNS Health offers customized care management and managed service solutions to help health plans, ACOs, IPAs, and other large health care organizations improve outcomes and lower costs. Visit the Professional Solutions section of our website to learn more, or call 1-212-609-1937 to discuss options for partnering with VNS Health.

  • Want to contact another team?

    VNS Health Volunteers: 1-212-609-1570

    Hospice Volunteers: 1-212-609-1908

    Center for Home Care Policy & Research: 1-212-216-9976

    Donations: 1-212-609-1525

    Media Inquiries: Contact Information

Still need help?

Here is some other helpful information that is available on our website.

Refer patients to VNS Health.