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Requesting Health Information

Under federal and New York State law, you have a right to request health information (medical records) related to care you received at any VNS Health facility. In addition, we will generally honor requests to furnish health information to a third party, such as an attorney, a court, or an insurance company, with written authorization from you or your legal representative.

How to Request Health Information

Contact information for requesting health information:

Email: [email protected]
Fax: 1-646-640-2882
Mail: VNS Health, Medical Records Department, 220 East 42nd Street, 6th Floor, New York, NY 10017
Phone: 1-800-675-0391

For health information requests, VNS Health encourages patients, health plan members, or their legal representatives to complete our Patient Access Request Form and send it to the email address,* mailing address, or fax number listed above (and provided on the form).

The form may be completed online, downloaded after it is filled out, printed, and signed by hand; or a blank form can be downloaded, filled out, and signed by hand.

If completing the form presents a hardship, patients, members, or their representatives may email VNS Health directly at [email protected] or call 1 (866) 986-7691 with their request. 

For third-party requests, please also submit copies of documentation supporting your authority to request patient or health plan member records along with your request.

*If you email the form, please be aware that the internet is not secure and that information sent via unencrypted email could possibly be intercepted and read by other parties. By emailing the form, you recognize, acknowledge, and understand that there are inherent risks of communicating your health information via email and that you accept these risks.

Requesting Sensitive Health Information

If you are requesting sensitive health information such as alcohol/drug treatment, mental health information, HIV-related information, or genetic testing information, you must initial the appropriate line or lines on the Patient Access Request Form to allow VNS Health to release this type of information.