Types of Information Collected
(a) Personally Identifiable Information
Personally identifiable information (“PII”) is information that specifically identifies you as an individual, such as your full name, telephone number, email address, postal address, or certain account numbers. VNS Health may ask you for certain kinds of PII to provide and promote the various services available through the Platform. You do not have to provide us with PII if you do not want to; however, failure to do so may limit your ability to use certain functions of the Platform or to request from VNS Health or to benefit from certain services or information.
(b) Usage Information
Whenever you visit or interact with the Platform, we, as well as our third-party service providers, may use a variety of technologies that automatically or passively collect information about how you access and use the Platform (“Usage Information”). Usage Information includes your Internet Protocol address or other unique identifier for your device, your device type, your browser type, your operating system, the pages you view on the Platform, the pages you view immediately before and after you access the Platform, and the search terms you enter into the Platform. VNS Health does not use tracking technologies that could result in the impermissible disclosure of protected health information (“PHI”) to tracking technology vendors or any other violations of HIPAA. If you believe that your (or someone else’s) health privacy rights have been violated, please contact the VNS Health chief privacy officer.
Use of Information
VNS Health may use, for various purposes as permitted by applicable law, the information collected from you when you use the Platform. These include, without limitation:
- to provide the services you request;
- to process your application or request;
- to follow up with you regarding your interest in and/or use of the VNS Health services;
- to keep you informed about the status of your services;
- to identify your preferences so VNS Health can notify you of information, products, services, and promotions that might be of interest to you;
- to personalize your experience on the Platform;
- to improve customer service and the overall experience with VNS Health;
- to generate and analyze statistics about the preferences of users of the Platform;
- to comply with applicable laws, regulations, and legal process; and
- to communicate with and advertise to users of the Platform and others by email, postal mail, telephone, text message, or other means.
VNS Health may also combine or aggregate any of the information it collects through the Platform or elsewhere for any of these purposes.
Sharing of Information
By using the Platform, you are deemed to consent to certain limited uses of your PII, including that VNS Health may share your PII under certain circumstances with businesses to help the Platform function or to improve VNS Health services. VNS Health may therefore disclose information to outside companies that help promote and bring users like you the services VNS Health offers. For example, VNS Health may work with its vendors to (a) manage a database of customer information, (b) assist in distributing emails, (c) assist with direct marketing and data collection, (d) provide data storage and analysis, (e) provide fraud prevention, (f) provide customer service, and/or (g) provide other services designed to assist VNS Health in maximizing its business and maintaining the Platform. VNS Health requires these vendors to keep PII confidential (except as described below with respect to de-identified and aggregated information) and to use confidential information only to perform their contractual obligations to VNS Health.
VNS Health does not share, sell, or trade with third parties (other than Related Parties and third parties hired by VNS Health to help operate the Platform or our business) any of your PII or any specific details about you as an individual, except with your consent, as may be needed to operate our business or as may be required or permitted by law, each as described below.
VNS Health may share PII, when legally required, to cooperate with police investigations or other legal proceedings, to protect against misuse/unauthorized use of the Platform, to limit VNS Health’s legal liability, or to protect the rights, property, or safety of other users of the Platform or the public. VNS Health may share PII with outside companies that help bring you the services VNS Health offers. VNS Health may share PII with any successor company, such as a company that acquires VNS Health or its assets, or an affiliate, service provider, or other third party to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition, or sale of our assets.
In addition, VNS Health may share de-identified and aggregated information about user demographics, traffic, patterns, and other non-PII with third parties for any reason. VNS Health may also make such information available, in aggregate form, to marketing partners, advertisers, and others in order to assist VNS Health in providing its services and identifying potential customers. Further, the information that VNS Health collects may be used to improve the Platform, to personalize your online experience, to help VNS Health deliver information to you, to determine the effectiveness of VNS Health’s advertising, and for other internal business purposes.
Security of Information
VNS Health uses reasonable administrative, physical, and technical safeguards to maintain the security of PII we collect, including restricting physical and logical access to our offices and computer systems, as well as employing electronic security systems that guard against unauthorized access. However, the transmission of data over the Internet cannot be guaranteed to be 100% secure. Although VNS Health will use reasonable means to protect the security of information you transmit to VNS Health, VNS Health cannot guarantee that such information will not be intercepted by third parties, and VNS Health will not be liable for the acts of third parties.
Additionally, please note that email is not considered to be a secure means of transmitting information, so please do not email VNS Health any confidential, financial, or sensitive information.
Links to Other Websites
220 East 42nd Street, 5th Floor
New York, NY 10017